STP upload old ones under 001 have now made a 002 but am told details don not match (2024)

June 27

AnnetteGray35 Member Posts: 6 ✭

June 27

June 27 edited June 27

No it’s just a setting, I do believe even full stops and capital letters all make a difference. Otherwise I’m sure someone will be able to point you in the right direction tomorrow, either on here or with phone support

Are you sure of the branch number?

June 27 edited June 27

Hi @AnnetteGray35

Log in to your ATO Online Services (where you can lodge your own BAS online) & check there that the branch number is correct for the 2nd employing entity (“002”), as the branch numbers may not always be consecutive 😬

Shaz Hughes Dip(Fin) ACQ NSW, MICB

*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

Accounted 4 Bookkeeping Services

Ballajura, WA

shaz@accounted4.com.au

https://accounted4.com.au

(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

June 27

Hi @AnnetteGray35

Before you do anything further, can you please advise why you are currently trying to register branch 002 for your ABN in GovConnect.

I can see that you've sent all of your submissions so far under the default branch 001 registration. Is there a specific reason you're now registering 002? ie. is there a need to do so?

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AnnetteGray35 Member Posts: 6 ✭

June 27

Hi Rav

I saw in some previous answers to try a different branch number. So should I delete 002? If so how do I do that and again when I try to add product and get 001 it says it is already registered so I am unsure how to access it now?

Thanks

June 27 edited June 27

try removing the branch number, no I just saw that it was 001.

Sorry Rav will help you I just can’t delete this

AnnetteGray35 Member Posts: 6 ✭

June 27

June 27

Hi @AnnetteGray35

Was there an issue preventing you from sending through your submissions as normal under the existing (001) registration that led you to trying to register branch 002?

If so, can you let me know what that is, including any error messages if there are any. Just looking to understand where things are at so we can get you headed in the right direction 🙂

I've gone ahead and deleted the branch 002 registration that was recently created as from the sounds of it, its not actually required and in fact, submitting under it will create a wholly separate entity and duplicate income statements for your employees.

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AnnetteGray35 Member Posts: 6 ✭

June 28 edited June 28

Hi Rav

So when I click on GovConnect it shows the following screens - it's like I have never used it before - even though I have put through some submissions.

When I try and enter my ABN it says it's already registered. I have checked spelling of company name in Q/bks and ATO - they are correct, the software ID is correct as well.

Any tips? Thanks

June 28 edited June 28

Thanks for that info @AnnetteGray35

Based on your screenshots, it looks like you're signing in to a different account than what your ABN has been registered under.

You need to sign in to the Reckon Portal/GovConnect using the email address and password that the account was originally registered under and then you'll be able to see and access the original 001 registration.

I can't disclose the details of accounts here on the public Community but I what I can say is, its not the email address that is listed in your screenshot nor is it the email address that your Community account is registered under. Sorry to be cryptic but hopefully that points you in the right direction in terms of narrowing down the email address. If you're still not sure, please give our support team a call and they'll be able to advise the account details after a quick security check.

ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

AnnetteGray35 Member Posts: 6 ✭

June 28